Managed Services
Nexus offers affordable IT management and fixed cost support to growing businesses. Utilising our unique IT automation framework, we provide a range of proactive Managed Services to keep your computer systems up and running and your people and business productive.
Nexus can assume complete responsibility for managing part, or all, of your IT systems. Following a comprehensive IT audit, Nexus configures its unique Red-X agents to perform real-time health checks on all computers and devices to be supported. We can detect if a system is developing early problem signs and rectify issues before they become a problem.
Nexus Managed Services include:
- Service Portal Access
- Monitoring and Alerting 24/7/365
- Virus and Spyware Alerting
- Mail Security
- Backup Monitoring
- IT Procurement
- Annuity Management
- Management Reporting
- Asset Management
- Documentation of Managed Systems
- Technical Account Manager Review
- VCIO Planning
- Discounted rates on special services
- Remote Preventative Maintenance
- Complete Infrastructure Management
- 3rd Party Warranty Management
- Alert Remediation
- Help Desk Support
- Escalation Engineer for resolution
- Anti-Virus and Anti-Spyware Management
- Line of Business Application Support
- Backup Management and Recovery
- Capacity Planning & Trend Analysis
- Emergency Support (24 x 7 x 365)
- Service Level Agreement
Managed Services improve operational performance, substantially reduce IT support and maintenance costs and provide predictable and manageable IT services.
MCA 
